so I bought a Baby Couture bag. I was able to use it a few months before the strap tore. Just this morning, I found out from Milette's blog that the shop replaces damaged bags. I decided to look into this and found this exchange from early last year. I'm not sure if it still applies (Milette just left me a comment saying that it does). Anyway, as soon as I have time I'll pop by the Shangri-la kiosk (where I bought mine) and see if they'll replace my damaged bag. It wouldn't hurt to inquire. I'm not going to throw a fit either if they refuse since there are other bags around here that do for a diaper bag.