...This is Ivy. How may I help you?" I intone to you in sufficiently lilting delivery. I did customer service work for a few months (back in the day when the industry was still a novelty in the country) and quit because a. It was depressing, and b. My Dad and sister were going to the States and between being depressed and traveling, there really is no contest. The thing is, just because customer service representatives are trained to take abuse and some can actually charm the socks off of you, it does not mean that you'll easily forget about your complaint. Or that the winsome CSR has not put you on mute and is continuing her conversation with another CSR reeking with faux sincerity all the while you are ranting and raving and threatening to bring your business elsewhere... Anyway, here's a survey on customer service.
Friday, May 9, 2008
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2 comments:
The truth is the best source of ideas for building your business is free. It comes from your customer survey and prospective customers. All you have to do is ask. Listen to what you customers have to say and you will discover your strengths, weaknesses and, most importantly, what they would like.
What can I say? Even spam speaks the truth.
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